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Post
- Focus Training Centre LLC &
Focus Management Consultancy - Al Salmein Golden Tower, Suite 602
- Electra Street, PO Box 322
- Abu Dhabi, United Arab Emirates
Everyone in the workplace uses the telephone to convey important messages to customers – both internal and external. The impression you make on the telephone is vital to creating the professional image of any company. The ability to communicate in a prompt, friendly and professional manner is important for everyone who has day-to-day contact on the telephone.
This course will enable you to develop or refresh the techniques and skills to make and take calls effectively, including dealing with difficult callers.