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Conflict management

Overview

Conflict situations are an important aspect of the workplace. A conflict is a situation when the interests, needs, goals or values of involved parties interfere with one another. Different stakeholders may have different priorities; conflicts may involve team members, departments, projects, organization and client, boss and subordinate, organization needs vs. personal needs. Often, a conflict is a result of perception; it is not always a bad thing, but it must be managed.

Course Content

  • Sources of conflict 
  • Types of conflict 
  • Potential impact of conflict 
  • Identifying when conflict needs management 
  • ‘Seek first to understand…’ 
  • Principles of influence and persuasion 
  • Conflict management styles 
  • Seeking solutions 
  • Implementing interventions 
  • Handling difficult people, behaviours and emotions

Objectives

  • Identify the sources and types of conflict 
  • Identify solutions to resolve conflict and disputes 
  • Identify factors that affect group effectiveness 
  • Take appropriate decisions and actions 
  • Manage behaviours and emotions

Competencies Addressed

  • Problem Solving & Decision Making
  • Relationship Building
  • Teamwork

Outcome

After the workshop you will be able to identify conflict situations, decide when an intervention is required, and select the most appropriate management technique ensuring a positive outcome for all parties.

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  • Focus Training Centre LLC &
    Focus Management Consultancy
  • Al Salmein Golden Tower, Suite 602
  • Electra Street, PO Box 322
  • Abu Dhabi, United Arab Emirates
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